At Marlowe Fire & Security Group, our commitment to excellence doesn’t stop at providing industry-leading fire and security solutions – it extends to how we care for our customers every single day. From first contact to long-term partnership, delivering a seamless and supportive customer experience is what sets us apart.
Our Customer Care team plays a crucial role in that mission. They are the people ensuring every query is answered, every challenge is met and every customer feels valued throughout their journey with Marlowe. Their work embodies our promise to put the customer at the centre of everything we do.
Our Customer Care team are leading the charge to put the Customer Journey back at the heart of Marlowe. The customer experience isn’t just part of what we do, it’s the backbone that supports every success across the business.
This renewed focus on Customer Care ensures that our strength translates directly into a better journey for every customer.
What’s Coming Up:
• New workshops and seminars to strengthen how we deliver for customers
• Practical sessions to share best practice and work together more effectively
• A renewed focus to ensure every customer touchpoint reflects Marlowe standards
What We Stand For:
Customer Care isn’t just here for when things go wrong. We’re here every day, for every concern – providing support, guidance and a consistent focus on delivering excellence.
Think of us not as the last resort, but as a constant partner in ensuring the customer is always front and centre.
Together, we’re continuing to grow a Marlowe where great customer care is everyone’s business.
Customer Care: The Backbone, Not the Backstop.
Need support or have a question?
Our Customer Care team is here to help – every step of the way.
e. customer.care@marlowefireandsecurity.com
t. 0333 010 2000 ext 8080